RETURN POLICY

Last updated September 30, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

Returns

All returns must be started within thirty (30) days of the purchase date. All returned items must be in new and unused condition, unless the refund is processed through an exception (detailed below).

Return Process

To return an item, place it securely in its original packaging and include your proof of purchase (email confirmation), then mail your return to the following address:

BASIQ LLC
Attn: Returns
9328 Pavillion Dr
Orlando, FL 32825
United States

Return shipping charges will be paid or reimbursed by us.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days following inspection for your return to be processed. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

If your purchased items are not in their original condition, the following exceptions are still eligble for a refund:

  • defective or damaged products

Questions

If you have any questions concerning our return policy, feel free to contact us at hello@basiqboards.com

Return Request Form